We strive to reach a working solution to problems which arise in the workplace. All problems which arise are thoroughly investigated.
All available data is carefully analysed to make sure that there is a clear understanding of the crux of the problem before action is taken, this will ensure that solutions are relevant and address the root of the problem and not the symptoms.
The next step is to identify the cause of the problem, identifying the cause assists with proposed solutions.
The existing expertise available within an organisation is invaluable in proposing alternatives from different perspectives, this talent is harnessed in brainstorming or mind-mapping sessions. Usually it is the employees of the company themselves who propose the most appropriate solution.
Sometimes, after surveying all the facts, the conclusion may be reached that a problem which had been perceived is in fact an opportunity to change a work process or procedure altogether rather than remedy a small component of a bigger problem, there may be a faster or easier way to do a job so a holistic approach is made.
In order to resolve certain problems it may be necessary to facilitate mediation and conciliation between the parties.
Clients have a choice to engage our assistance when a problem arises or; after all available avenues within the department or organisation have been exhausted.
A problem may arise if no response has been received to repeated requests for information or assistance, a lack of service or poor service, clients being passed from one office to another or one person to another, procedural matters or improper or unfair treatment.